Technical Support Terms and Conditions

Products Under Warranty

Southern Avionics Company’s will provide technical assistance at no charge. Our standard 2 year warranty is the best in the industry! Extended warranties also apply for free technical assistance.

Standard Warranty terms and conditions apply.

 

Products No Longer Under Warranty

Southern Avionics Company will provide technical assistance at no charge until the customer's assigned technician has invested 2 man hours in the project without resolving the issue.

Once the limits have been reached, the customer will be asked to provide a credit card number.

  • The provided credit card will be preauthorized for $300.00 USD.  
  • Technical Support will keep track of hours worked and all correspondence with the customer.
  • If charges reach $300.00 USD (or 2 hours of work) then the customer's assigned technician should seek other means of repair. i.e. Return parts to Southern Avionics Company, Service Call Trip, etc.

If for reasons unforeseen, the customer chooses not to proceed with Southern Avionics Company’s Technical Support; the customer will be charged for the time worked, less the preauthorized amount, and an invoice and receipt of payment by credit card will be issued.

Once the issue has been resolved, the credit card on file will be charged the total hours (minimum of $300.00 USD) at the rate of $150.00 per hour, less the preauthorized amount, and an invoice and receipt of payment by credit card will be issued to the customer.