Support Request

Step One

Describe the problem:

Step Two

Please answer the following: (* required fields)

1. What is the serial number of the transmitter?*
2. What is the serial number of the                    
   Antenna Tuning Unit (ATU) ?*
   
3. Is the antenna SAC manufactured? yes no
   
                  If no, please list Manufacturer:                                                                                       
                                                    Model:          
                      
                                    Radiating element:    
   
                                Counterpoise system:   
   
4. Are there fuses blown on the AC Power supply board? yes no
5. What is the operating power of the transmitter?  
6. What it the operating frequency? 
7. What is the PA Volts?                                     
8. What is the PA Current? 
9. What is the reflected power on the TX?
10. What light is the transmitter shutting down on into the ATU? V P C N
11. Have you disconnected the ATU and operated the transmitter into the dummy load?
    yes no
12. Does it shut down while operating on the dummy load? yes no
13. Do you have a RF output on the dummy load? yes no
14. What light is the transmitter shutting down on when connected to the dummy load?       V P C N
15. Are there any fuses blown on the SPA or DMOD board? yes no
16. Do you have a remote panel? yes no
17. Are the LED's constantly illuminated on the panel? yes no
18. Confirm that TB1-2 of the ATU is vacant? yes no
19. Can you confirm that the ATU is getting 12V DC at TB1-1? yes no
20. What is the fine tap set on?
21. What is the course tap set on?
22. What is the impedance switch set on?
23. What is the forward power meter reading on the transmitter?
24. What is the reflected power reading on the transmitter?
25. Please give a description of the site and surrounding area:
    

Company Name*     

Contact Name  first last*

Address

City State/Province

Zip/Postal Code   Country

Mailing address same as above?

If different

City State/Province
Zip/Postal Code   Country

Phone:
Fax: .
Email address*   (required)